سياسة الخصوصية

IMIMA ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit imima.co, place an order, sign up for marketing communications or otherwise interact with us.

Information We Collect

When you use our website or place an order, we may collect information including:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and purchase information
  • Payment and transaction information
  • Information about how you interact with our website
  • Device, browser and IP address information
  • Marketing and communication preferences

Payment information is processed securely by our payment providers. IMIMA does not directly store your complete payment card details.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery and provide order updates
  • Manage pre-orders, returns and refunds
  • Respond to enquiries and provide customer service
  • Operate and improve our website
  • Prevent fraud and protect the security of our business
  • Comply with our legal and regulatory obligations
  • Send marketing communications where you have consented to receive them

You can unsubscribe from marketing emails at any time using the unsubscribe link contained within our emails.

Shopify

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Shopify may process certain personal information when you visit our store or make a purchase in order to provide its services to us.

For more information about how Shopify handles personal information, please refer to Shopify's own privacy information.

Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business, including:

  • Shopify and ecommerce service providers
  • Payment processors
  • Delivery and courier companies
  • IT, website and hosting providers
  • Marketing and analytics providers
  • Professional advisers
  • Government, regulatory or law-enforcement authorities where required by law

We do not sell your personal information.

International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it is protected in accordance with applicable data protection law.

Cookies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use our store and, where applicable, support marketing and advertising.

Where required by law, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through the cookie settings available on our website and through your browser settings.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders and meeting our legal, accounting and regulatory obligations.

Your Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of certain processing
  • Object to certain uses of your personal information
  • Request transfer of your information where applicable
  • Withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us using the details below.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

Children's Privacy

Our website and products are not intended for children, and we do not knowingly collect personal information from children where this would not be permitted by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

IMIMA
Email:  info@imima.co
Website: imima.co

For data protection purposes, IMIMA is the controller of personal information collected through our store, except where another organisation acts as an independent controller.